The blog.


Write a Thank You Note Each a Day

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I learned today that Mark Zuckerberg writes at least one, well-considered thank-you note each day, via e-mail or handwritten. And, it makes sense when you consider that Facebook wouldn’t be the company that it is today without the hard work and dedication of so many people.

The funny thing is that I started 2016 with the same resolution. Sure, I didn’t create Facebook. But, I wouldn’t be where I’m at today without the contribution of others.

I’m fortunate to have a rockstar of a daughter, a loving family, silly animals and solid friends.

I call Minnesota home, an amazing place to live…for real.

I’ve experienced more than I could imagine (the Pixies concert in Chicago, a contemplative visit to Robben Island and cheering QPR to victory over Chelsea at Loftus Road, just to name a few).

Sure, I’ve also had my share of struggles and I’m grateful for the grace of those who have helped me along the way.

I’ve had the opportunity to work with so many wicked smart folks, inspired by their dedication. And, I practice my craft in a field that I thoroughly enjoy.

So, being thankful is the least I can do.

Source: A Thank You Note from Mark Zuckerberg – The Washington Post

How to Run an Empathy & User Journey Mapping Workshop

Empathy mapping is a way to characterise your target users in order to make effective design decisions. User journey mapping is a way to deconstruct a user’s experience with a product or service as a series of steps and themes. Put simply, these methods encourage your stakeholders to think about user needs effectively, identifying pain points and opportunities in a systematic and straightforward way.

Source: How to Run an Empathy & User Journey Mapping Workshop — Medium

Seven Deadline Sins

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“Seven Deadly Sins:
Wealth without work;
Pleasure without conscience;
Science without humanity;
Knowledge without character;
Politics without principle;
Commerce without morality;
Worship without sacrifice.”
– Mahatma Gandhi